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• MY PROVINCE, YOUR DESTINATION
  "My province, your destination" is the technological proposal designed by COTESA that won the BEST ICT PROJECT prize at the INNOVADORES 2020 (2020 INNOVATORS), awards given by EL MUNDO in Castile and Leon. The platform COTESA has developed aims to contribute towards reactivating the Spanish tourism sector, particularly through supporting tourism management efforts by provincial councils in towns with fewer than 20,000 residents. A technological system conceived and designed to facilitate all tourism promotion processes in an area: municipality, region, province or cultural route. It consists of a mobile app with several functions, developed based on modules that can be independently activated and deactivated by each municipality, giving them more autonomy with regard to its management. It has been developed on free software, with one of the most widely used CMS tools on the market. Its large community of developers guarantees no licensing costs, good technical support for the platform and full technological independence for its customers.
• URBAN ACCESSIBILITY MANAGER
  The Urban Accessibility Manager is a series of apps based on GIS (Geographic Information Systems) technology that allow the accessibility of urban public spaces to be verified, analysed and managed. By using these apps, managers and local representatives are able to plan actions to improve accessibility which are based on comparing and contrasting data and analysis rather than on intuition. This leads to interventions that are more accurate, exact and effective. The apps rely on an exhaustive, thorough data collection process, supported by technology and based on their own method. This method was developed using the most relevant regulatory documents on accessibility in urban public spaces and checked with accessibility experts, technicians and associations. The Urban Accessibility Manager allows consultation and analysis of the main parameters that establish the accessibility of a crossing or section of a pedestrian route, and its Degree of Accessibility as a summary indicator. It is also possible to carry out analyses of the Degree of Accessibility or of a specific regulatory parameter within the pedestrian network, in either one or several urban areas, or on a specific route, as well as comparative analyses between urban areas by means of the Average Degree of Accessibility indicator. The app facilitates data network maintenance in a simple setting that is particularly user-friendly for those who are not used to GIS software. The Urban Accessibility Manager is especially focused on the work of local managers and technicians within the town planning, transportation, urban sustainability, accessibility, construction, social services and tourism sectors.
• CREATING AND SHARING CONTENT FOR TOURIST DESTINATIONS
  Creation of web content and implementation of digital actions with the following services: writing articles, sponsoring sections, audiovisual creation, recording podcasts, newsletters, translation services. These are shared across various formats on significant digital channels. They make use of use España Fascinante, and that organisation’s objective, which is none other than to bring visibility to Spain's tangible and intangible heritage, in a way that is always based on their values, and is always entertaining. The company’s digital channels are segmented into thematic, language-based and territorial communities. They have 11 years' experience in creating digital content about cultural tourism in Spain, and are present on some of the main Spanish social network communities (Facebook, Instagram, YouTube), such as España Fascinante, Mi escapada, Gastronomía Fascinante, Arte Fascinante, Es Fascinante and more.
• SMART BRAIN
  Cellnex Telecom service that guarantees access to urban infrastructures by standardising the data collected from different sources. It consists of a modular design infrastructure with open standards and a series of cloud applications that guarantee and enable data exchange, which can be used simultaneously by different users with different profiles (citizens, government, social stakeholders, distributors, developers, etc.). It is, therefore, an ideal tool to promote participation and do-it- yourself services for citizens, as well as to improve interaction with the government and transparency.
• ACCESSIBILITY STUDY IN EXISTING BUILDINGS
  Study on the state of accessibility of existing buildings and their compliance with local, regional, national and international regulations. Report on corrective measures at two levels, maintenance and new investments. The company acts under national regulations in Spain, the United Kingdom, the United States or most of the LATAM countries.
• TRAFFIC EMISSIONS MODEL
  Model to determine the CO₂, NO2 and PM emissions caused by vehicles in the city. Combining the data on the volume of vehicles in the city, the types of vehicles, their motorisation, their emission standard and their dynamic driving behaviour (speed and acceleration), a model is created that indicates the real-time emissions of CO₂, NO2 and particles produced by traffic in a spatial range of 20 metres. This makes it possible to microscopically identify the city's critical points for emissions associated with traffic, or determine how much traffic contributes to total pollution and implement measures to reduce these emissions. The data can also be integrated into city platforms or tourism CRM. Applications or use cases: Knowledge and control of vehicle emissions: Detection of street segments (maximum 20 metres) with the highest CO₂, NO2 and PM emissions. Identification of the percentage of city's air quality accounted for by traffic. Quantification and identification of the causes for which traffic emits more pollutants. Assessment of traffic light coordination for continuous flow of vehicles. Calculation of probability that vehicles will stop, and its duration in the different segments. How tourist periods influence city traffic emissions.
• MANAGEMENT OF CAR PARKS/ PARKING THROUGH ARTIFICIAL VISION
  Smart parking management system in tourist destinations based on video cameras that incorporate artificial vision algorithms to detect the presence of vehicles, either at the entrance of a car park (entry and exit count), or space by space (free/occupied). The free space information generated by the smart cameras is sent to a physical control centre, and/ or to mobile devices such as smartphones or tablets, for easier work of municipal managers. The data can also be integrated into city platforms or tourism CRM. The system facilitates real- time response through voice messages, access opening/closing or management of information panels. Applications or use cases: Warnings due to illegal parking: Double parking. Pedestrian zones. Roundabouts and islands. Stop only, or limited time. Emergency vehicle access. Management of parking pools: Entry/exit control. Control by parking space. Control of regulated spaces: Loading and unloading. Reduced mobility.
• CAR PARK MANAGEMENT BY MEANS OF A PLACE SENSOR
  Smart parking management system in tourist destinations based on wireless parking space occupancy sensors with double detection technology (magnetic and radar). The information on the number of free/occupied spaces generated by the sensors is sent to a management software, and/or to mobile devices such as smartphones or tablets thanks to a Web-App, where you can consult graphic and statistical data on the total, average, daily, weekly occupancy of spaces, duration, heatmaps, etc., for easier work of municipal managers. The data can also be integrated into city, regulated parking or tourist CRM platforms and can be viewed on variable messaging panels for quick guidance to free spaces, avoiding longer traffic times and higher emissions. Applications or use cases: Parking management: Control by parking space. Parking control. Management of park & ride car parks. Smart integration with regulated parking system. Control of regulated spaces: Loading and unloading. Reduced mobility. Electric vehicle charging stations.
• ANALYSIS OF THE USABILITY OF PUBLIC SPACES THROUGH ARTIFICIAL VISION
  The success of public spaces in a city does not depend only on the area they cover, but on their use and recognition by citizens. In this proposal, the term "Usability" is applied to public space as the correspondence between the number of users and the percentage of occupied area, and the physical conditions of the space, as they show how the space responds to the needs of people through the decisions made in its design. The smart artificial vision systems designed and manufactured by Bosch make it possible to take reliable measurements 24 hours a day and 365 days a year, and to differentiate between people, bicycles, motorcycles, cars, buses or lorries, which provides an exceptional empirical system for city managers. Other systems for measuring the number of people and the occupancy percentage (such as the analysis of the geolocation of mobile terminals, whether by Bluetooth, Wi-Fi, or 3G/4G/5G connectivity) are based on population estimates. Therefore, they do not offer data with as much information and precision as artificial vision. However, the possibility of integrating data from different sources will always bring greater richness to the project. Thanks to the Privacy Mode in Bosch smart cameras, they can be configured as video sensors that protect personal data and, consequently, be deployed in public spaces without the need for permission from video surveillance committees: the purpose of these video sensors is not security; it is the measurement of anonymous movements in an area of the smart city or territory.
• TOURISM PLANNING: STRATEGIC PLANS, TOURISM SUSTAINABILITY PLANS
  Strategic planning is a key axis in tourist destinations. As a result, Avivae develops plans that make up the short- and medium- term roadmap with specific and measurable objectives and milestones. With each project, they thoroughly study the essence of the territory to prepare the diagnosis, strategy, action plan and monitoring system according to its needs. The involvement of direct and indirect agents, the in-depth study of the potential areas and the alignment with the 2030 Agenda and with the objectives of Spain's Recovery, Transformation and Resilience Plan are core axes when carrying out these projects. These are projects intended to increase the competitiveness of the business and public sector, improve the visitor experience and the quality of life of residents. Strategic Tourism Plans: identifying the starting situation, characterising the destination and developing an action strategy, to raise the destination's profile. Tourism Sustainability Plans: in charge of the entire process.
• IMMERSIVE 3D VIDEOS IN 180° FOR VR GLASSES
  They produce videos in virtual reality, and offer a totally immersive experience that transports viewers to different moments and places, feeling sensations almost as real as if they were there. Videos recorded in 3D and 180º (8K) can be watched on a computer, mobile phone or TV. But for a more complete experience, users should watch them with VR glasses. The company also produces tourist videos in 360º and 8K, for a truly immersive viewing experience. Videos are experiences for modern and unusual promotion of destinations, activities, etc.. They have the latest technology.
• DEVELOPMENT OF WEBSITES AND ONLINE STORES
  They develop websites and online stores integrated with the apps. Through a single content manager, the city council can modify, add/remove data from the app and the website simultaneously. Online stores access a shopping cart where the store can add unlimited references, with photos, text, offer, detailed price, etc. Each online store manages its own orders. Merchants also have access to their own payment gateway.
• DEVELOPMENT OF TOURIST INFORMATION APPS
  Native apps for Android and iOS with all the information on the municipality, heritage assets, shops, restaurants, accommodation, etc. They include a system of interactive routes. Their app solutions have push notifications for events and news, as well as an incident system. Access to a content manager is provided, which the council can use to modify, add/remove data, post news in real time, etc. All information points have images, texts, geolocation, etc. In addition, they can link to phone calls, web, ticket sales, etc. Their apps also offer an incident report system, which people can use to send a photo and geolocation of the incident to the council. There is also an online reservation system for events, museums, sports facilities, etc. And to complete the service, they offer a platform for collecting satisfaction surveys and data processing.
• GVSIG MOBILITY: MULTIMODAL ROUTE PLANNER
  Solution aimed at promoting sustainable mobility. It includes the web solution (geoportal and management platform) and apps for Android and iOS. It features tools to calculate routes with options to select different modes of transport (urban and interurban bus, commuter, long- distance, metro, tram, bike sharing, own bicycle, walking, taxi), including options such as time of trip, maximum transfers, maximum walking time, etc. It considers the business logic with travel restrictions between different operators and allows access to the information they provide: stops, schedules, etc.
• QRED NOMENCLATOR SMART POSTERS
  The QRed Nomenclator system provides city councils, museums, tourism routes, etc. with all kinds of smart posters. These posters are printed on different materials (aluminium, dibond, tile, PVC, vinyl) and feature embedded dynamic QR codes that give tourists access to information both about what they are looking at and about anything else the city council, museum, etc. wants to share with the tourist. It provides simple, intuitive access to explanatory spoken messages in Spanish, English, French, German, Portuguese and Russian. Moreover, the system is adapted for people with hearing difficulties, providing a visual display with a sign language interpreter. Every six months, clients are sent a visits report about each one of the installed posters which indicate scans, unique users and the place of origin of the visitor, whether within or outside Spain. Monuments the tourist is unable to physically visit during their trip for some reason can be visited using virtual reality, 360º photography or augmented reality, whichever the customer prefers. The QRed Nomenclator is also ideal for plotting hiking routes, guaranteeing tourists' safety and keeping them informed. For city councils that don't have their own physical tourist office, they provide a virtual tourist office service with 24-hour customer service that works through artificially intelligent instant messaging, and a personalised phone service in different languages and time zones from which the customer can choose. The QRed Nomenclator system also provides community manager services. QRed Nomenclator guarantees its services to the client through a service-level agreement (SLA).
• NADIA DTI
  Data is a key element in speeding up the transformation of cities as it improves decision-making. It also allows the status of a destination to be checked in real time, as well as making predictions and running simulations based on historic data. The Smart Destinations strategy is based on the acquisition and analysis of data that allows for intelligent decision-making based on an action plan defined by a complex set of indicators. The information needed often either doesn't exist, is incomplete, or depends on lots of different departments, and there is no system or method to gather and store the data. Smart Destination management goes through three stages: Diagnosis. Implementation. Follow-up. NADIA DTI is a tool aimed at the managers of Smart Destinations; a central point for the collection of all the information needed to develop indicators by gathering and analysing the data acquired. NADIA DTI follows UNE  178501 standard, guaranteeing proper destination management. NADIA DTI provides destinations with a monitoring tool that also allows initial diagnoses to be performed, and the important indicators to be focused on. It is a multi-user solution that allows goals and targets to be set. The destination's management team can thus divide up the monitoring and supervision tasks for each indicator. Its powerful dashboard, divided into categories, uses a traffic light system to indicate how close each goal is to being met. Moreover, thanks to its powerful graphics system, users can see how indicators evolve over time, or check real-time information about their status. The tool allows different Smart Destinations to be compared, objectives and targets to be set and the correct strategy to be established.
• DRONE RECORDING
  Drone recording in city centres, beaches and places where people concentrate is increasingly accessible to professionals with a flight licence. Allard Producciones has had professional pilots since 2014 and flight licences throughout Spain. They are experts in destination videos for tourism, promotional campaigns and events.
• DIGITALISATION OF SPACES AND EXTERIOR VIRTUAL TOURS WITH LASER
  Allard Producciones has the latest laser technology in virtual reality for the renderisation of outdoor and indoor spaces. They can offer a virtual tour of beaches, mountain routes and offer them on your website, stand at fairs or social platforms. A widely used resource is the digitalisation of the historical centre and showing the streets, shops and services in the area. This tour can be fed with multimedia information, videos, links, photos, and descriptions to generate a complete experience. Football fields, castles, museums, exhibitions. Everything within reach of a single click and anywhere in the world.
• SENSATUR
  SENSATUR is an advanced system for analysing the experience in tourist facilities. Through Artificial Intelligence (AI) tools, the potential of using new empirical data sources is explored during the configuration of tourist spaces and the adaptation of the visitor experience. SENSATUR combines technology and neurological science to objectify the modifications in space and their impact on visitor perception. Specifically, the project assesses the use of systems based on computer vision algorithms and explores the feasibility of installing them without disrupting normal operations in the management of tourist centres. SENSATUR combines the capabilities of AI with the working principles of neurodesign and neuroarchitecture to objectively and empirically measure the influence that interior design exerts on changes in perception, emotion, and the behaviours of people who experience a space.
• GESTDOC360
  GestDoc360: the RPA Software Robot created in Madrid that enables public processes to be robotised and automated in a simpler way and in compliance with all the current legislation in our country. GestDoc360 enables the quick robotisation (in compliance with all legal obligations) of all administrative procedures, the processes of electronic headquarters and guarantees regulatory compliance; this is done through a Zero Code programming system, that is, without the need for traditional computer programming, but rather the language of the administrative workers by way of a virtual assistant to develop process robotisation. GestDoc360 is present in over 100 town and city councils in Spain.
• DF CAPACITY CONTROL
  The company measures the real-time capacity of any area or open or closed setting, scheduling alerts for public bodies and thus helping to increase the security and efficiency of the event. Each Black Box can cover some 15,000 m2 in open spaces without walls. Even when there are walls, its scope is very broad and its limits must be set and parametrised in line with the requirements of the customer or cultural manager of the area covered.
• DF BEHAVIOUR
  This allows the profitability of each facility and scenario to be measured, to help public bodies during events. Analysis of zones and event performance, maps and traffic flow, one-time and recurring attendees over hours, days, weeks and months. It compiles and analyses mass data on people's behaviour, using their mobile phones as physical identifiers to track their movements. It uses its own cutting-edge technology to detect phones without the need for Wi-Fi or Bluetooth. Its Black Box devices are able to detect a wide range of devices in addition to mobiles, without them needing to be connected to a network. This characteristic makes them unique, and more advanced than communication companies as powerful as CISCO or even Google, for example, which cannot offer this service without prior Wi-Fi or Bluetooth connection. Its detection rate is above 90%, while those of the competition, which rely on Wi-Fi, Bluetooth, beacons, face recognition and other more intrusive systems, are no higher than 25%. The technology does not invade the device user's personal information. It merely accesses information relating to the public characteristics of the device. As a result, it never violates laws on data protection or invasion of privacy. (GDPR). Each Black Box can cover some 15,000 m in open spaces without walls. Even when there are walls, its scope is very broad, and its limits must be set and parametrised in line with the requirements of the customer or cultural manager of the area under analysis. Once all the data has been consolidated, the Data for Life team provides customised reports and the know-how to help public bodies increase the profitability, security and efficiency of events. The reports thus become key to decision making.
• LIVING CEUTA
  Cross-functional platform to buy and manage bookings. It unifies leisure and activities in a single location, while different entities and companies can manage their content and bookings, and receive payments.
• BRAND POSITIONING AND DEVELOPMENT
  They make the website as accessible as possible by increasing the relevance of the sector's main search terms and establishing authority in each market both externally and internally. Each brand is developed, customised, and adapted to the target audience through brand development and use stories to reach the customer through storytelling techniques.
• CHATBOT TARO
  Taro was the winner of The Chatbot Tourism Awards 2020, organised by SEGITTUR together with Planeta Chatbot, in the Tourist Destination category. The system uses artificial intelligence to assist tourists both before and during their stay in Lanzarote. Being an innovative and sustainable tool, it offers reliable and verified information on the work of César Manrique, and on the island in general, in a  friendly and interactive way, as a means of improving the visitor's experience. It is available on Facebook Messenger via the CACT Lanzarote official web page, and will also be available on the destination's website and app as soon as the developmental work currently underway is complete.