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AIR QUALITY MONITORING – AIRSENSE
SGS AirSense offers indoor air quality testing solutions to ensure a safe and healthy working environment. COVID-19, industrialisation, global warming, fire: modern threats have introduced unprecedented levels of air pollution to the world and have reshaped the way people view the built environment. Monitoring and maintaining good indoor air quality, one of the key pillars of a healthy building, not only helps to maintain conditions that promote well-being and productivity, but it is also vital in limiting the spread of pathogens such as SARS-CoV-2 and instilling confidence in a workplace. The AirSense service by SGS is a comprehensive real-time indoor air quality monitoring solution that combines continuous measurement with sensors, powerful cloud-based tools, reporting and insightful analytics, and a proprietary brand of SGS IAQ empowering users to understand their space and create healthy air quality. AirSense Service Monitor AirSense Hardware: data collection through sensors installed in the Air Quality monitors. Assessment Study of needs (floor plans, ventilation/air conditioning installations, occupancy level), to determine the optimal deployment plan representative of the occupied spaces. Cloud Dashboard and specific Apps (iOS and Android) to offer real-time data, trends, data downloads, analytical tools and an advanced threshold notification system to alert of any air quality event. Quarterly reports by SGS experts providing insight into indoor air quality data. Maintenance and validation Free indoor air quality monitoring mark to show optimal IAQ and promote IAQ monitoring to occupants.
INCLUSIVE TOURISM CHATBOT
Sayobo is an innovative solution based on an inclusive chatbot development platform created by SemanticBots, a company specialised in conversational platforms for companies and public administrations. It also applies its knowledge of artificial intelligence and Big Data to deliver valuable information to organisations in order to help them to optimise their products, services and resources. Sayobo's technology has been implemented in a line of inclusive chatbots designed specifically for tourism. Smart destinations and municipalities are incorporating new technologies that improve the visitor experience in their destinations. Apart from this, many of the destinations advocate for these technologies and advances to be made taking into account all tourists, including those with disabilities and senior citizens. Through the implementation of inclusive chatbots such as Sayobo, progress in technology, accessibility, and their own sustainability is encouraged in smart tourist destinations. Features: Digitally updatable and inclusive knowledge base Content and queries accessible from multiple platforms: PC, mobile, tablet, etc. Easily integrated with other software Customisable according to the needs of destinations or tourists Platform easily managed by tourist destinations Option to include multiple languages for inclusive chatbot responses Access to data and information of value to the tourist destinations Real-time monitoring of tourists' needs and interests
FLOW ANALYSIS – SEEKETING PHYGITAL ANALYTICS
Small plug-and-play devices (called Seeketing nodes) that connect to any power source/plug and allow the analysis of people area by area, thanks to the mass and anonymous (legal) detection of mobile phones. Seeketing nodes are the only patented technology that can offer massive data (85-90% of mobile detections), precise data (areas from 3 to 15,000 square metres, both indoors and outdoors) and data according to the GPRD. Thanks to the analysis system, data on citizens, tourists and day- trippers is available in any type of municipality (large and small) or territory, with data on flows (with origin and destination between areas), repetition of visits, areas of interest, volume of visitors, new and recurring, etc., all done anonymously and legally. Seeketing nodes far exceed the detection capacity of other systems that do not offer massive or precise data, such as ibeacon Bluetooth and data from mobile applications, Wi-Fi router or Wi-Fi tracking, operator data, or cameras that can only count steps and not people (the same person walking past 10 times is analysed as 10 tourists). Another great technical breakthrough is to use technologies to compile and have knowledge of physical and digital behaviour applied to tourist destinations, as up until now it was considered impossible to know that the person who is now walking past a beach was searching on the municipality's tourist information website yesterday, or to know if the person who yesterday received a promotional email is today walking through one of the municipality's shopping areas. The system responds to the requirements for smart destinations in different sections; people counting, flow analysis, knowledge of tourists, counting of day-trippers, etc. This solution can work integrated with the Phygital Proximity Marketing and Capacity solution.
VIRTUAL REALITY WALKS
Through the use of 3D reconstructions, the company can create fully interactive virtual environments which tourists can walk through and interact with. This solution can be used on smartphones and tablets. Its aim is to virtually reconstruct a hyper-realistic space exactly as it was during another era. For example, streets or buildings that used to be located in spots that are now squares or open spaces can be reconstructed. Users who access this technological solution can take a stroll and see what the area looked like in the past. It allows them to take a trip back in time using their mobile, experiencing it for themselves. As they aren't cut off from reality through the use of VR immersive glasses (rather, the VR is on their smartphone or tablet), users can compare the present and past, heightening the experience.
IMMERSIVE VR
Sebka Technology offers a technological tool to municipalities that want to turn their history or heritage into a tourist experience through virtual reality. Traditional fishing, the history of mining, or future space travel can all be turned into tourist experiences. Thanks to the construction of a 3D virtual environment, any past or imaginable scenario can be recreated. By putting on a pair of VR glasses, the tourist enters an immersive experience which transports them in time and space. For example, a coastal village may wish to show how the sea has influenced their way of life for millennia. They can recreate a 2nd century CE Roman boat returning from a fishing trip in 3D, showing what the coastline looked like at the time and the buildings and temples it featured. These experiences take tourists to the heart of the action thanks to immersive VR.
PAST VIEW
Past View provides a guided tourist route with smartglasses (virtual reality glasses), taking visitors through the most emblematic parts of cities like Seville, Barcelona, Granada, Athens and Ephesus. Through this device, which uses virtual reality and augmented reality, users can visit the city's cultural heritage in different eras. Past View is a complete sensory experience that goes far beyond a conventional guide system. It consists of guided routes that allow tourists to see what the spaces they are visiting looked like in different historical eras. The Past View device, comprising smartglasses and a touchpad, allows visitors to dive into the past through virtual reconstructions and augmented reality technology, bringing them closer to the historical areas in an immersive way. Thanks to movement sensors, users can view panoramas of the past, comparing them to the present and thus improving their sensory experience of a different, cutting-edge tourist visit.
INTERACTIVE GUIDED TOURISM APP
The Interactive Guided Tourism App is a technological solution that can be applied to any cultural or tourist spot. It is an app based on VR, AR, 4K audiovisual content and 3D reconstructions The app is both immersive and interactive. It features virtual reality spaces, and allows visitors to move around in these environments. Certain places will be virtually reconstructed exactly as they were in the past and integrated into a virtual environment developed on UNITY. Visitors can thus explore the virtual world as they walk through the real one. The augmented reality also provides them with further information, and allows them to interact with objects using both physical and geopositioned signs. Moreover, videos and 3D reconstructions give the visitor a guided tour full of experiences. There is also a real-time guidance system based on geolocation in open spaces, and beacons in closed spaces. All these functions and content can be stored on the app, although the exact features will depend on the characteristics of the space itself. Through this cutting-edge app, tourists can visit a museum or tourist space in an innovative, intuitive way. Each visitor has a unique, interactive guide in the palm of their hand.
VIRTUALISATION: 3D MODELLING AND PRINTING
Thanks to its wide experience, the Puntodis team is able to develop strategic plans adapted to the needs of any destination in order to create a fully accessible environment, as well as helping to subsequently implement it. Virtualisation involves transforming something real into a digital item through 3D modelling. It can display architecture at high levels of detail, which makes it look good and very attractive to visitors. They may consider a virtual tour of the monument itself with a 360º perspective. These files can be added to different web environments through digital 3D galleries. Through the use of the most advanced technology, they are able to create a resistant prototype that can safely be touched and which comes on fully customised accessible media. Moreover, it can be combined with other services, such as Map's Voice or Museum's Voice, to provide all the information in a range of attractive alternative formats.
MAP'S VOICE. ACCESSIBLE INFORMATION POINT
Map's Voice is an inclusive web service that allows relevant, extensive information about any service, product, local route or route abroad and different places of interest to be shared and made accessible to everyone. This could be anything from a bus route or natural footpath to the digitalisation of leaflets and guides. Easy to access and share. via a QR code or link, with no need for an app Universal accessibility. access to information in text, audio, sign language and/or easy read format Geolocation of resources situated en route. Multiple different combinations of content with tactile-visual maps and 3D designs. Available in up to 14 languages. Usage statistics and data interpretation. Compatible with any device (Android and iOS). Facilitates the achievement of the 2030 Sustainable Development Goals. Updates in real-time. With Map's Voice, it is possible to offer all kinds of information in an inclusive way, with the opportunity to combine it with tactile- visual maps.
CONVERSION OF TEXTS TO EASY READ FORMAT
Communication, and specifically the creation of content that is understandable to a diverse range of people, is a need that benefits everyone. Not only does it improve accessibility for people with intellectual disabilities, it also improves it for older people affected by age-related cognitive decline, the immigrant population with lower language proficiency, people with low educational attainment who cannot read or write and, by extension, the whole population when faced with specialised texts of technical complexity. Puntodis adapt texts to easy-read formats. This is essential for a wide range of types of media: tourism training campaigns, travel guides, information for travellers, etc.
GAMIFIED MOBILE GUIDE
Experiential mobile digital guide that connects the physical and digital worlds. Mobile digital guides that geolocate Points of Interest (POIs) on a map in 2D and 3D with multimedia information and encourage visitors to move around the destination to complete missions through gamification. The innovation and intelligence of the tourist guides come from a combination of four elements: Geolocation: spatial identification of resources and services at a destination on which multimedia information is provided. Gamification: the use of gaming techniques in the territory to improve the experience of visitors and motivate them. Datification: the use of data generated by visitors, duly grouped and anonymised, to improve their experience and help in the destination’s decision-making. Augmented reality: digital elements are used to improve the information and connect the physical and digital worlds. The value proposition of this solution is based around four aspects: Innovation: offering an improved visitor experience through gamification, geolocation and augmented reality, as well as the automated collecting of data. Modular technology platform: through an app builder technology platform that enables the generation of mobile apps and enriches or modifies them, adding and eliminating modules to adapt them to the needs of each destination, including integration with third-party applications. Short development time: the platform enables the development of the apps in a very short time, which can range from two to four weeks, resulting in a fast and efficient solution. Reduced prices: the “app builder” model, together with training and the ongoing improvement of each application, incorporated into the next one, allows for a very competitive price policy, reducing the market price of the product by more than 80%.
OPTIMIZADATA SOCIAL NETWORK BAROMETER
Tool for monitoring a group or all the social media profiles of destinations in a geographical area (region, province, association of municipalities, etc.) Goals: Make known to the destination the progress of the main indicators of their social media profiles. Competitive improvement of destinations, allowing each of the indicators to be compared to others destinations. Monitor the progress of indicators to see if the destination is following the same growth trend as other destinations. Assist in marketing actions, monitoring the progress and increase of each metric. Easily analyse the progress of each indicator for decision- making. Be able to select a custom target group to perform indicator comparisons. Know the ranking and growth in followers of the community, by province and tourism brands. Receive reports directly to the destination email, depending on the selected period (weekly, fortnightly or monthly), on the increase of each metric, and the comparison of each metric with the average for other destinations. Save time analysing all results.
ARTIFICIAL INTELLIGENCE PLATFORM AND KPI MONITORING WITH PREDICTIVE CAPABILITIES
Implementation of Artificial Intelligence systems in tourist management digital transformation projects to optimise tourism quality and help foster the sector's deseasonalisation. The smart platform permits: Facilitating visualisation and understanding of the different data sources and variables. Tourism behaviour analysis. Analysis of trends and the seasonality of each variable. Assessing the impact of the SARS-CoV-2 virus on tourism. Analysing the status of the sector's recovery. Seasonal trend prediction within each variable of the sector. Design of customised plans for attracting each type of tourist focused on the following objectives, among others: Attracting quality tourism. Strengthening tourism occupancy rates. Optimising seasonal occupancy levels, attracting different tourist profiles to the destination throughout the year, and avoiding situations of minimum occupancy during the low season. Differential value of artificial intelligence in the digital transformation process. One of the fundamental reasons to digitalise is the opportunities the computerised data analysis offers. This is because studying past and present data (descriptive) can assist in drawing conclusions that support decision making. However, the greater the increase in the volume of data, the harder it is to separate relevant information from irrelevant data. Moreover, this approach does not enable future scenarios or situations that do not appear in the data to be assessed. The use of artificial intelligence overcomes these limitations by using past data to train predictive models to provide information about the future (predictive). These models can be used to view suggestions about which actions to take to maximise the probability of achieving set goals (prescriptive).
DIGITAL PRODUCTS AND SOLUTIONS. DIGITAL TRANSFORMATION
The mission of Ole Digital Solutions is to assist organisations in their process of digital progress and transformation, combining the most efficient digital technologies, products and solutions. Strategy: Support in business transformation defining the most appropriate strategies and processes to reach the objectives that have been set. Innovation: Support in digital transformation orientating innovation to problem resolution and companies needs. Digital product: Design and development of memorable digital products and experiences focused on people (webs, apps, CRM, etc.)
OK LOCATED DIGITAL SIGNAGE
The company aims to assist cities with digitalisation through a model of public-private collaboration, integrating the different players that live side by side from the perspective of a Smart Destination or City: residents, businesses, companies and city councils. Using Bluetooth digital signage, they have created an ambitious smart platform which is compatible anywhere in the world. This means that a change of apps for every change of location is unnecessary, and there are no issues related to mobile or GPS signals indoors. AIM: to reactive the destination, revitalise the tourist offerings, events and commerce through digital signs; the Bluetooth- based technology platform integrates interactive information services required by tourists or locals. Tourist information, beaches, monuments and culture. Promotion of local commerce, products and services. Information on cultural and leisure events in the city. Information on wine tourism and gastronomy. Information on routes, hiking paths, mountains and beaches. Multilanguage through Bluetooth technology and users' smartphones. Reactivating and promoting tourism and local trade through technology, boosting the economy and employment, promoting autonomy in tourism visits and consumption. Fast implementation in a simple and cost effective way. Currently, over 100 municipalities and more than 1,200 points of tourist interest in Spain have been digitalised and expansion in Latin America is now underway. Compliance with the SDGs: economic growth, sustainable cities and responsible consumption. Solutions for EU, EDUSI, GDR, FEDER and Next Generation projects. The company won first prize for best technological initiative in Spain for boosting retail commerce in a rural environment awarded by the Ministry of Industry, Trade and Tourism, FEMP and Correos Labs, for introducing solutions for the development of economic and rural tourism while at the same time helping to meet several of the SDGs.
ONLINE REPUTATION AND SOCIAL LISTENING FOR DESTINATIONS
The online reputation and social listening reports developed by Nethodology offer tourist destinations an overall vision and follow-up on the destination's positioning in the digital environment. Through the monitoring and analysis of the huge amount of data available on social media, digital press, blogs, forums and review sites, they supply destinations with key insights about their digital image, such as visibility, attributes, customer experiences, stakeholders, market share, positioning with respect to competing destinations, etc. This information is essential to learn about tourists' opinions and views, both current and potential, and provides destinations with essential data for making strategic and tactical decisions (marketing campaigns, communication initiatives). Online reputation and social listening reports offer answers to questions such as: How well-known is the tourist destination? What is the experience and degree of satisfaction of visitors? Who is talking about the destination? Which users lead the conversation (influencers)? What attributes is the tourism brand associated with? How is the destination positioned compared to other competing destinations?
MYSTREETBOOK
MyStreetBook is a cutting-edge artificial intelligence system that creates and recommends smart itineraries based on visitors' likes, profiles and needs. Hyper-personalised trips through a web app. It recommends tailor-made interactive routes that are generated automatically for each individual, each moment and each situation. Each route expertly combines existing attractions (monuments, nature, businesses, gastronomy, events, etc.) with a wide range of variables such as the time available, opening hours, prices, transport, accessibility, the traveller's likes and needs, trends and reviews. The web interface is aimed at inspiring visitors and helping them plan from their place of origin, while the app guides and accompanies the traveller in the destination and receives feedback. The interfaces are inserted into the tourist destination's promotional channels. Analytics and data for Smart Destinations The destination's managers will have visitor footfall data platform: Segmented traveller profiles and trends Smart mobility - busy areas, routes and reviews Tracking per resource - the most often visited resources and visitor profiles. This information is compatible with other platforms, and can be downloaded in various formats. Regular qualitative analysis reports are also generated to help the tourist destination improve. Digitalisation of tourism strategy and resources. Identification of existing tourist attractions and untapped potential, in-demand attractions: diversity. Unification of information. Digitalisation of local businesses and existing routes. Incorporation of the cultural calendar and temporary events. Control Panel to manage content. This is set up for destinations that want to manage resources directly. The database is interoperable and exportable. Traveller Notification Service A traveller notification service is set up within the interfaces to inform visitors about levels of crowding or other programmed topics.
DATA INTELLIGENCE FOR BETTER UNDERSTANDING THE VISITOR: VISITOR ANALYTICS
Thanks to MuseumMate's audio guide solutions integrated with the first Museum Intelligence System, they present their clients with a new product that aims to achieve the following objectives: To gain better understanding of the audience. How they interact with their exhibits and collections. How they interact with the space and structure. Visitors Analytics offers a multitude of studies with a few clicks, and you can set the timeframe and get the results in real time. With the Visitors Analytics tool, a data intelligence system, you carry out a study of the public continuously and in real time. Visitors Analytics allows you to monitor every visitor to the museum or tourist destination so that you know real time the habits, behaviour, interests of your visitors and even their profile. Information updated every day, which you can compare with other studies, as well as the historical progress of profiles. During the visit: the Museum will be able to manage the flow of visitors inside the rooms, social distancing and capacity limits. It can avoid crowds and room saturation, all without the visitor perceiving anything. After the visit: it provides information that is not collected in traditional audio guides. It allows visitors to connect with the museum's social networks, an essential element to find out what their interests and preferences are. All information at a glance: the data is presented visually, in interactive and easy-to-interpret graphs. Organised data display: data and parameters are collected and structured to facilitate their reading and analysis.
INTERACTIVE MULTIMEDIA GUIDES FOR TOURIST DESTINATIONS, MUSEUMS AND MONUMENTS
MuseumMate is the leading company in the development and manufacture of professional interactive guides to disseminate content in your tourist destination, museum, monument or temporary exhibition. MuseumMate designs, manufactures and supplies its own state- of-the-art devices – "Visitor Assistance", available in two versions, depending on customer preferences and visitors' own choice: a physical multimedia guide (SmartGuide) and a digital PWA model (EasyGuide). Integrated into both is a system for collecting data and statistics, Visitor Analytics, capable of conducting audience studies in real time. Today, the great challenge is to facilitate access for all categories of public to the facilities, to visits to museums, cultural spaces or tourist destinations, through both a physical and digital solution that allows each visitor, with their own background and expectations, to enhance their visiting experience. Visitors are immersed in new visiting experiences in which interaction plays a key role. There are several activation and interaction technologies available with the company's guides, including: OPTICAL RECOGNITION OF WORKS OF ART/POINTS OF INTEREST: MuseumMate has developed a proprietary algorithm that allows visitors to scan an artwork in milliseconds and view the information on the screen. BEACONS: Beacons activation technology enables communication between devices via Bluetooth. Bluetooth technology allows you to easily adjust the range of the signal at distances between 0 and 50 metres. This means that when a visitor enters a delimited room or space and approaches a point of interest, the "Visit Assistant" emits a slight vibration, displaying the related content on the screen.
PROFESSIONAL AUDIO GUIDES FOR MUSEUMS, MONUMENTS AND TOURIST DESTINATIONS
For MuseumMate, it all started with a vision: to offer better alternatives to the way in which the traditional audio guides are used. The possibility of offering content based on the habits of new visitors and the ability to update in real time are the keyelements that differentiate this solution from conventional audio guides. MuseumMate allows visitors to enjoy content browsing adapted to the characteristics of each site in each museum, monument or cultural and leisure/tourist space. MuseumMate's professional audio guides are a safe bet for their high quality design and ease of use for all visitors. They are designed and manufactured in Europe with high resistance materials and sound and image quality. MuseumMate's flagship device is the SmartGuide, a robust device, with a 5" touch screen and Android technology, which changes the concept of audio guide as a one-way information channel to become an easy-to-use multimedia experience tool for the public and a powerful work platform for museum technicians and managers, thanks to big data. There are other devices, such as the Guidoo Video and the SmallMate, each of them adapted to different spaces, circumstances and dynamics.
MUNICIPAL AND/OR TOURIST MOBILE APP
Native mobile app available for Android and iPhone that offers a complete tourist guide of all the initiatives and events that take place in a destination, as well as a complete guide to restaurants, shops, hotels, wineries, recreational areas, hiking trails, audio guides... or any point of interest that lends itself to be promoted within the app. Similarly, the app can meet all council-related needs of residents such as news, sports activities, citizen inquiries, business directory, communication service for urban incidents, telephone directory, push notification, transport schedules, etc. As a new development, in 2022 they have incorporated beacons, located wherever the tourist requires information, which will help them to better move around the city or the circuit, identifying the places of interest and services nearby more precisely. They can complete the tourist app with virtual tours (augmented reality) that are superimposed in real time on their reality through digital devices. Layers of information are added that give added value to the trip.
ECOSAT
Unique technology platform specialising in municipal environmental services. It integrates all the functionalities and technologies needed to plan, manage, control and certify the activity of vehicles, machinery and operators involved in the services; it guarantees a more efficient, transparent, sustainable and participatory management. It provides the data needed to automatically generate reports and comparisons for maximum operational profitability. centralising all the indicators needed for decision making. Features: Fleet management: sensorisation for effective work control. Service organisation and item inventory: defining and registering the human and mechanical resources assigned to the service. Geographic information system with details of streets, segments and pavements. Service planning: creating routes and assigning resources. Level of fulfilment of work team activities: check the differences between the planned service and the service actually executed. Automatic reports for service deviations. Management of alerts and incidents that generate statistical data to improve the service. Integration with Smart City platforms and other smart modules. RFID identification systems: traceability of elements collected and monitoring of maintenance tasks. Container fill-level sensors by volume: dynamic routes by fill percentage. Weighing system: weighing by containerisation point for effective monitoring of the loading and management of waste. Citizen identification systems: facilitates payment per generation and improves the recycling rate. Quality, sustainability and tourist information indicators and KPIs: Configuration of intelligent dashboard, taking into account urban hygiene indicators that can be incorporated into tourism quality indices.
ECOLOCK
IoT system to manage and monitor the use that citizens make of recycling bins, in order to achieve the recycling rates set to comply with current regulations or to comply with the defined quality levels. Features: Different registration and access methods for citizens (app, mobile phone, ID card). Registration of citizen usage data, for application of discounts on the waste collection fee and other gamifications. It provides valuable information to the public authorities (citizens, usage data, bin location) facilitating service optimisation and the calculation of recycling rates. Data analysis and report generation to facilitate decision- making and information exploitation.
MEASURING CO
Molukas' wireless CO₂ monitoring solution consists of wireless sensors that monitor carbon dioxide levels. You can see the data and receive alerts from the Molukas cloud platform. Thanks to the use of wireless communication, installation is very simple and durable. The air quality monitoring solution automatically measures indoor carbon dioxide concentration, temperature and humidity in real time, and triggers automatic mitigation measures based on occupancy and foot traffic. The solution helps to reduce the spread of COVID-19 by providing alerts when clean air needs to be provided and potentially contaminated air needs to be removed. The wireless CO₂ sensor measures CO₂ emissions into the atmosphere and is equipped with an NDIR CO₂ sensor and a long-lasting battery. It is dust resistant and best suited for use cases that require reliable data collection, even in dusty indoor environments.
TOURISM INTELLIGENCE PLATFORM
Kido Dynamics' tourist intelligence platform offers useful information about visitors and the tourist activity carried out in the destination. A very simple and intuitive dashboard allows tourism managers to monitor in real time the progress of the most relevant indicators to define strategies, assess their impact immediately and help the destination to consolidate itself as a Smart Destination. These indicators are easy to interpret and so additional advisory services are not required. The platform offers other agents in the sector (hotel companies, restaurant and leisure chains, event organisers, real estate managers, etc.) up-to-date information on the profile of visitors and tourists in the areas of interest, compare it with those of competitors and thus detect changes in habits or new market niches that can contribute to the design of a much more attractive offering. The service is provided under a platform subscription model designed to make it accessible to a very wide range of tourist destinations and organisations in the sector.